To Order: Passy-Muir has distributors in over 40 countries. For countries where we do not currently have a distributor, we can accept orders from healthcare facilities, medical physicians and medical equipment companies. Orders can be submitted via fax or email.

Orders should include the following information:

• Order number
• Billing address
• Shipping address (must be a full street address;
   we cannot ship to a P.O. box)
• Product numbers and quantities
• Contact person's name and fax number
• Planned payment method:
   credit card (MasterCard or Visa) or wire transfer
• Orders from physicians should be sent via fax and
   should include a copy of a written prescription
   showing quantity for each item. The prescription
   should be written on your usual prescription form
   showing your medical license number.

Payment Options: Please note that all international orders must be prepaid via credit card or wire transfer. Once we receive the order, we will prepare and fax to you a Proforma Invoice for confirmation. The Proforma Invoice will show all charges including shipping.

Shipping: We usually ship via UPS. Shipment via other carriers (FedEx or DHL) is possible if you provide us with your account number for direct billing. The carrier must be able to pick up the shipment from our office in Irvine, California. Please note that FDA and ISO regulations require that we ship via a method that allows the shipment to be traceable at all times.

Once we receive your confirmation of the Proforma Invoice and payment in full, your order will be shipped immediately. We will notify you of the expected delivery date and the carrier's shipment tracking number.

Please note that you will be responsible for handling any customs fees or arrangements once the shipment arrives in your country.