You may submit your purchase order by phone, fax, mail, or email.

Purchase Order Requirements

Each order must include the following information:

  1. Customer ID number, if known
  2. Billing address and phone number
  3. Shipping address (non-residential)
  4. Phone number and contact name
  5. Product Number, Price, and Quantity
  6. Shipping requirements (Ground or Priority)

*If there is any missing or incomplete information, a Customer Service Representative will need to contact you for verification purposes.

Shipping Policy

Because our products are prescription devices, we are prohibited from shipping our products to a patient’s home address or a P.O. Box. We can only ship to a doctor’s office or medical facility.

Refund Policy

Passy Muir products are prescriptive devices; therefore, our products are not returnable nor exchangeable.

Payment

Billing occurs at the time of shipment. An invoice will be mailed to your company and payment is due within 30 days. Payment can be made by check, credit card, or ACH transfer.

To establish credit with Passy Muir, please fax or email a completed Credit Application. Please click here to download a credit application.

Insurance Coverage & Reimbursement

Passy Muir does not accept medical insurances as a form of payment. However, we provide HCPCS Prosthetic Codes for our products that you may submit to your insurance provider for possible reimbursement.

  1. HCPC Prosthetic code is L8501 for Valves
  2. HCPC Prosthetic code is E1399 for Adapters and Secure-Its

How to Order from a Distributor

Passy Muir has local distributors all across the U.S. Please click here for contact information. These companies carry all our products and may be able to assist with your order.